App / Sports
runex888 operates under a clear set of terms that govern how your account, transactions and content access work. What applies to you depends on your local law and the eligible regions covered under this policy — read the sections below to understand your position before you proceed.
Our terms exist to make the relationship between you and runex888 clear and consistent. When you open an account, you agree to conditions that cover how you use the platform, how your wallet transactions are processed and what content you can access. These terms are subject to applicable law in your region — for Bangladesh, that means access and eligibility depend on local regulation, and nothing in our terms overrides a legal restriction that applies to you directly. Wallet activity conducted through Nagad or Upay falls under our transaction policy, which sets out what we can process, how disputes are handled and what information we retain. We update these terms when our policy changes, and we post the revised version on this page. You are responsible for reviewing the current version; continued use of the account after an update constitutes acceptance. If a specific clause conflicts with a mandatory local rule, the local rule takes precedence. Where terms are silent on a matter, we apply the principle that protects account integrity first. Reach our support route if you want a plain-language explanation of any clause before you accept.
Not every element of your experience falls under the same policy clause. This section maps the four main areas so you know exactly where each rule sits and what sits outside our direct remit. If you are uncertain whether a specific situation is covered, our support route can confirm before you act.
Login credentials, session controls, account suspension and reactivation all fall inside this policy. We set the conditions; you control your session choices. Access to the platform itself depends on your local law and the eligible regions we serve.
Wallet deposits and withdrawals processed through Nagad or Upay are covered under our transaction terms. Disputes, reversal requests and record retention for those transfers are all handled under this same policy scope.
Game content, promotional copy and account-area notices published by runex888 fall under our content terms. We own or license that material; you may not reproduce or redistribute it. Studio content from JDB, PG Soft, Microgaming, CQ9 and Bigtime Gaming carries its own studio licence.
Payment processors, mobile network operators and studio providers operate under their own separate terms. Our policy does not extend to their systems. Where a third-party service fails or applies its own restriction, that is outside our direct policy scope.
You have concrete steps available to you at any point during your account lifecycle. Your transaction history is accessible inside the account wallet section — every Nagad or Upay transfer is logged with a reference that you can cite in any dispute or correction request. If your registered details are incorrect or outdated, the account settings area lets you submit a correction; for identity documents, the process is handled through our verification route. You can raise a policy question at any time through our published support channels — we do not require you to wait for a dispute to escalate before contacting us. If you want to request that specific account data be reviewed or amended, address that request directly to support with your account reference and the relevant detail. We will acknowledge it and follow the process set out in our data handling section. Your right to ask a question about this policy does not expire; there is no time window that cuts off a reasonable policy enquiry.
Open the wallet section in your account to see a full log of transactions, including each Nagad or Upay transfer with its reference number. Use these records when raising any query or correction.
Account settings let you update contact information directly. For identity documents, submit the correction through the verification route shown in your account area and follow the fields displayed there.
Contact our support route with your account reference and the specific clause or situation you want clarified. You do not need an active dispute to ask a policy question — any concern can be raised at any time.
If you believe stored data is inaccurate, send a written request via the support channel. Include your account reference and the data point in question. We follow the steps in our retention and handling section to respond.
Policy questions are handled through the same support routes that manage account and wallet queries. Use the channel that suits you — all routes accept policy enquiries, and you can reference a specific clause or section when you write in. For Nagad or Upay transaction disputes, include the transfer reference visible in your wallet log so we can locate the record without delay.
The live chat option in your account area connects you directly to our support team. Suitable for quick policy clarifications and account access questions. Have your account reference ready before you start the session.
For detailed policy queries or formal correction requests, use the email route published in the account help section. Attach any relevant transaction reference or document so the team can review your case without needing follow-up.
The help centre within your account lists published policy articles covering account terms, wallet rules and content access. Check there first for common policy questions before opening a direct support request.
We apply consistent standards across data retention, cookie use, account security and the process for requesting changes. These are not abstract commitments — each one maps to a specific step you can take or a record you can verify inside your account.
We retain account and transaction data for the period required by our operating terms. Wallet records for Nagad and Upay transfers are kept for the full retention window. You can request a summary of what we hold by contacting support with your account reference.
Cookies manage your session state, keep your account authenticated and support the performance of the lobby on mobile. You can review and adjust cookie preferences through the browser or device settings you are already using — no separate app action is needed.
Access controls sit at the account level. If you suspect unauthorised activity, use the account security section to change your credentials immediately, then contact our support route with the timeline and your account reference so we can log the incident.
Any request to amend stored details, remove data within policy limits or correct a record should be directed to support in writing. State the specific item and your account reference. We acknowledge the request and follow our published handling steps.
Below are the questions we hear most often about policy, user rights and account terms. If your question is not covered here, the support routes listed above are the right next step.
Access and eligibility depend on your local law and the eligible regions we serve. If local regulation in Bangladesh restricts or conditions access to our platform, those rules take precedence over anything in our terms. Review your local legal position before proceeding with registration or account use.
For standard contact information, go to account settings and update the relevant field directly. For identity documents, use the verification route shown in your account area and follow the instructions displayed there. If you are unsure of the steps, contact support with your account reference.
Every Nagad and Upay transfer processed through your wallet is logged with a reference number visible in the wallet section of your account. We retain these records for the period set in our data retention terms. You can request a summary through the support route at any time.
Yes. Our support routes accept policy queries at any stage — you do not need an active dispute or account issue to ask for a plain-language explanation of a clause. Use the live chat or email route and reference the specific section you want clarified.
Cookies keep your session active and maintain the authenticated state of your account while you are on the platform. They do not store payment credentials. You can manage cookie settings through your browser or device; changes take effect the next time you load the site.
Go to the account security section immediately and change your credentials. Then contact support in writing with your account reference and a brief timeline of what you observed. We will log the incident and follow the steps set out in our security handling process.