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Your runex888 account wallet connects directly to local payment rails — Nagad and Upay are the verified transfer options we support, and every deposit or withdrawal moves through your signed-in account area. Check the balance, transaction history and payment fields right inside your account after you log in.
Putting money into your account starts at the deposit counter inside your signed-in dashboard. We support Nagad and Upay as verified local transfer routes — both work from your mobile wallet without needing a bank card. Open the deposit section, pick the wallet option that matches what you use, enter the amount shown within the field limits displayed, and confirm. The reference shown on screen ties that transfer to your account balance.
Go to your account dashboard and select the deposit option. The available payment routes — Nagad and Upay — are listed there.
Pick Nagad or Upay, then enter the amount within the limits shown on that screen. Do not enter an amount outside the displayed range.
Follow the transfer instructions in your Nagad or Upay app exactly. Use the account number or reference provided on the deposit screen.
Once the transfer completes, your account balance should reflect the deposit. Keep your wallet receipt until the balance update is confirmed.
When you are ready to move funds out, the withdrawal section sits alongside the deposit counter inside your account area. We route payouts to Nagad and Upay — the same local wallets you use to deposit. Before submitting a withdrawal, make sure the wallet number on file matches the one registered under your account; a mismatch will cause the request to be held for review. Enter the amount you want to withdraw within the limits shown, confirm the wallet details, and submit.
From your account dashboard, navigate to the withdrawal area. Nagad and Upay are the payout routes available there.
Check that the wallet number saved to your account matches your active Nagad or Upay number before entering any amount.
Type in the amount within the range shown on the withdrawal screen. Amounts outside those limits will not be accepted by the form.
After submitting, track the request under your transaction history. If it stays pending, note the reference and reach out to account support.
Your account may prompt you to complete identity or wallet verification at certain stages — this is handled through the fields and instructions displayed inside your account area, not through any external process. We do not ask you to send documents via chat or email unless the account dashboard directs you to do so. When a verification prompt appears, read each field carefully and provide only what is asked.
The fields and prompts shown inside your account dashboard are the only verification steps you need to follow. Do not act on instructions from outside the account area.
If the account requires you to confirm a Nagad or Upay number, complete the steps shown on that specific screen. Do not change your wallet number mid-process.
After completing a prompted step, return to the account overview. The status shown there reflects whether the verification step has been accepted.
If any verification step does not progress after you follow the instructions, contact account support and describe exactly where in the process it stopped.
The payment options listed here are the verified local routes connected to your runex888 account wallet. Nagad and Upay are confirmed as active transfer channels for both deposits and withdrawals. Additional routes — including bKash and Rocket — may appear inside your account depending on your region and the options shown at the time of your transaction. Always use only the methods listed in your own account area at the moment you transact; availability can vary based on local conditions and eligible regions.
Verified deposit and withdrawal route via your Nagad mobile wallet.
Verified transfer channel for deposits and payouts through your Upay account.
May appear as an option in your account area subject to your region and current availability.
Listed as a local transfer option where available in your account dashboard.
Direct bank route may be shown for eligible accounts; check your deposit screen for current availability.
Every deposit and withdrawal you make generates a reference number — one on the Nagad or Upay side and one inside your account transaction history. Keeping both lets you confirm a transfer matched correctly or flag one that did not. The account history screen shows each transaction's status label, the amount and the timestamp. If a deposit appears completed in your Nagad or Upay app but has not updated your account balance, the reference number from your wallet is the key piece of evidence to provide when you contact support.
Both your Nagad or Upay app and your account history generate a reference for each transaction. Note both, especially for deposits that cross mobile and account systems.
Your account transaction list shows status labels such as pending, processing or completed. A label that does not change after a reasonable wait is a signal to contact support.
Open your account and navigate to transaction history to see a timestamped log of every deposit and withdrawal request made during your session or prior sessions.
Save the wallet app receipt and note the account transaction ID until the status is confirmed. These two items together are what account support needs to investigate any mismatch.
Your account security and transaction integrity depend on a few consistent habits. Always access your account through the correct runex888 domain and check that the address bar shows the right URL before entering any payment details. We handle identity confirmation through the fields inside your account — we do not ask for sensitive wallet credentials via chat or third-party links. Wallet ownership verification is managed through the account area only, and any change to a registered wallet number requires you to follow the update steps shown there.
Always confirm the URL reads runex888 before entering your account credentials or payment details. Do not use links from unofficial sources or unsolicited messages to access your account.
Any identity or account check we need from you will be prompted inside your own account dashboard. We do not request sensitive information through live chat, email or external forms.
The Nagad or Upay number registered to your account must match the wallet you use for transfers. Update it only through the account settings fields — not by contacting third parties.
If a transaction behaves unexpectedly or a payment screen looks different from usual, the support contact route inside your account is the correct place to report it. Keep your transaction reference ready.
These are the banking questions we hear most often. If your situation is not covered here, the account support route inside your dashboard is the right place to get a specific answer based on your transaction details.
Nagad and Upay are the verified deposit routes on runex888. bKash, Rocket and Bank Transfer may also appear in your deposit screen depending on your region and current availability. Always use only what your account shows during an active session.
Keep the transaction receipt from your Nagad app, note the reference number shown, and contact account support through your dashboard. Provide the reference and the amount so the team can match it to the corresponding account entry and resolve the discrepancy.
The minimum amounts for deposits and withdrawals are displayed in the relevant fields inside your account at the time of your transaction. We do not publish fixed figures here as these can vary — check your own account screen for the current limits.
Go to your account settings and follow the wallet update fields shown there. Do not attempt to change your registered Nagad or Upay number by messaging support directly — the update process runs through your account area for security reasons.
A pending status means the request is in the processing queue. If it does not progress after a reasonable wait, note the withdrawal reference from your transaction history and contact account support — include the reference number and the amount in your message.
Your account may prompt a verification step before a withdrawal is processed. If it does, follow only the instructions shown inside your account dashboard. Complete each prompted field carefully and check the updated status in the account overview once done.