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These terms set out the rules that govern your account on runex888 — how access works, what we expect from you, and what you can expect from us. Availability depends on your local law and eligible regions, so read these terms carefully before using any part of the platform.
By creating and using an account on runex888, you confirm that you have read these terms and agree to be bound by them. These terms form the entire agreement between you and runex888 for the use of our platform, replacing any prior informal arrangements or understandings. They apply to all account activity — including wallet actions processed through Nagad or Upay — and to any content you access via our games lobby or sportsbook. We may update these terms when required; we will post the revised version on this page and the date of change will be noted. Continued use of your account after a posted update means you accept the new terms. If you do not agree with any part of these terms, the correct action is to stop using the platform and contact support to close your account. Access to runex888 and its services is strictly subject to the laws and regulations of your local jurisdiction. We do not represent that the platform is available or lawful in every region. It is your responsibility to verify that using this service is permitted where you are located before proceeding.
Not every activity connected to your account falls under the same policy rule. Understanding what is and is not covered here helps you direct any question to the right place. The four areas below draw a clear line between account-level obligations, transaction handling, site content access, and third-party services.
These terms fully govern how your account is opened, maintained and closed, including identity verification steps, login credentials and session controls. Any breach of these conditions may result in account suspension pending review.
Deposits and withdrawals processed via Nagad or Upay fall within these terms. Transaction records are visible in your account wallet history. Disputed transactions should be raised through our support channel, not through a third-party payment provider alone.
Games, live tables and sportsbook markets available in our lobby are subject to these terms while you access them through your account. Content rules apply alongside any specific game or category terms displayed at the point of play.
External services linked from or integrated into runex888 — such as independent payment processors beyond our wallet rails — operate under their own terms. We are not liable for the conduct, availability or policies of those third parties.
These terms are not one-sided. You have practical rights and routes available to you at any stage of your account life. You can review your full transaction history directly inside your account wallet — every Nagad or Upay movement is logged there with a timestamp and reference. If any detail in your account profile is incorrect, you can request a correction through the support channel; we will review and update verified information promptly. You may raise a question about how a term applies to your specific situation at any time — our support team is the correct first point of contact for policy questions. If you wish to close your account, that request can be submitted through the same support route, and we will confirm the outcome in writing. Understanding these routes before you need them means you can act quickly if an issue arises.
Your account wallet stores a timestamped log of every deposit and withdrawal, including Nagad and Upay transfers. Open your account page and navigate to wallet history to view or download this record at any time.
If your registered name, contact details or wallet reference are incorrect, contact support with the relevant correction. We verify the change against your account before updating, so have your account reference ready when you write in.
Any section of these terms can be questioned through our support route. State the specific clause or situation you are asking about so our team can give you a clear, relevant reply rather than a generic response.
You may close your account at any time by contacting support in writing. Outstanding wallet balances must be resolved before closure is finalised. We will confirm the closure and retain records as required under applicable rules.
If a clause in these terms is unclear, or if you need to exercise any of the account rights described above, use the published contact routes below. We do not invent response windows we cannot stand behind — contact us through the route that matches your question and we will direct it to the right team.
Open the live chat widget on our site to raise a terms or account question with a support agent directly. This is the fastest route for account access and wallet-related policy queries.
For written policy questions — including correction requests or account closure — use the support email address shown in your account help section. Email creates a written record of your query and our response.
Our help centre contains published articles on common terms questions, account management steps and wallet policy. Check there first for answers to questions about how a specific rule applies to your account.
Understanding how we manage information is part of understanding these terms. The four areas below cover what we hold, how we protect it, how long we keep it, and what you can do if you need a change.
We collect only the information needed to operate your account — registration details, wallet references for Nagad or Upay, and transaction records. We do not sell or share this data with third parties outside what is required by applicable rules.
Your account session is protected by login credentials you set. We recommend using a unique password and logging out after each session, especially on shared mobile devices. Report any unauthorised access to support immediately.
Account and transaction records are retained for the period required under the rules applicable to our operations. After account closure, records are held for the retention period and then deleted or anonymised in line with those rules.
To request correction of stored data or to understand what information we hold on your account, contact us via the email support route. State your account reference and the specific data you are asking about for a clear, directed response.
The questions below cover what we hear most often from members reading these terms for the first time or returning after an account query.
Yes. All wallet activity processed through Nagad or Upay on your account is governed by these terms. Your transaction log in the account wallet section shows every transfer. If a transaction looks wrong, raise it with support using that reference number.
We post any updated version on this page with the date of change clearly noted. Continuing to use your account after a change is posted counts as acceptance of the updated terms. If you disagree with a change, contact support to discuss closing your account.
Access to runex888 depends on your local law and eligible regions. We do not confirm legal availability for every location. You are responsible for checking whether using this service is permitted where you are before opening or continuing to use an account.
After closure, we retain your account and transaction records for the period required by applicable rules. Once that period ends, records are deleted or anonymised. You can ask our support team what data is held on your specific account at any time.
Account access conditions, including suspension and closure, fall under the account access scope of these terms. A suspension is typically triggered by a policy breach under review. Contact support as soon as possible if your account has been restricted and you believe it is in error.
Open your account wallet history, find the transaction reference in question, and contact support in writing with that reference. Raising the dispute directly through runex888 support — not only through the payment provider — is the correct first step under these terms.