App / Sports
runex888 keeps this policy straightforward — we collect only what your account needs to function, we store it carefully, and we give you clear routes to review or correct it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you connect, whether that is Nagad, Upay or another supported local wallet. We also record transaction references tied to those payment rails so that your account wallet history stays accurate and auditable by you at any time through the account area. Beyond registration data, we collect session information — device type, browser version and the pages you navigate — to keep the platform working correctly on your mobile and to diagnose any access issues you report to support. We do not sell this data to third parties for their own marketing purposes. Cookies and similar tracking tools are used to maintain your logged-in session, remember your language preference and measure which sections of the site you visit. You can adjust cookie permissions through your browser settings, though disabling certain cookies may affect how account features load on your device. All data handling described here is subject to the laws applicable in your region. If local law in Bangladesh restricts or limits any of the practices described, those local rules take precedence. Contact our support team if you have questions about how this applies to your account specifically.
This policy covers the data we process directly as the operator of runex888. It does not extend to third-party services you connect or navigate to from our pages. Understanding the boundary between what we control and what falls outside our scope helps you make informed choices about your account and the tools you use alongside it.
Any data you submit when logging in, updating account details or verifying your identity falls inside this policy. We process that data to maintain your access and keep your account record accurate. The steps shown in your account settings are the authoritative source for what is stored.
Payment references associated with Nagad, Upay and other supported local wallets are recorded by us to match your account history. This policy covers how we store and protect those references. The wallet provider's own policy governs data held on their side.
Pages you browse on runex888, including the game lobby and account area, generate session data that we process under this policy. This helps us keep site performance consistent and lets support identify access issues you report without needing to replicate them manually.
Links to external sites, the game studios whose titles appear in the lobby, and the payment providers themselves operate under their own privacy terms. We do not control what data they collect once you interact with their services directly. Check each provider's own policy for those details.
You have concrete options available to you regarding the data we hold on your account. These are not abstract entitlements — each one has a specific route inside the account area or through our support channel. Start by opening your account settings page, where the personal details we hold are displayed and where you can submit a correction request directly. If you believe any information in your account record is inaccurate — your contact detail, a saved payment reference for Nagad or Upay, or a session note — use the account update form to flag the specific field. For anything the account area does not let you edit directly, our support team can raise a review on your behalf. We aim to acknowledge data correction requests through the same support channel you used to raise them. No request is handled outside a logged support thread, which means you keep a record of every exchange.
Open the account settings page to see the personal details, payment references and contact information we currently hold. This view is live — it reflects what is stored at the moment you check it, not a static snapshot.
Use the edit fields in account settings to update your contact details or payment reference. For fields that are locked for security reasons, submit a correction request through the support chat so a team member can verify and update the record.
If you want to understand what specific data we hold, why we collected it, or how long we retain it, send that question through the support contact route. We will respond through the same thread so your query and our answer stay together in one place.
For requests involving deletion or restriction of processing, contact us through the published support route and describe the specific data and the reason for your request. Outcome depends on whether local law in your eligible region supports the action you are requesting.
Every privacy-related question or correction request should come through one of the support routes listed here. We do not process data requests submitted through unofficial channels — use only the paths published on this site so that your request is logged and tracked correctly.
Open the chat widget from your account dashboard to raise a data question or correction request in real time. The conversation is logged to your account so you can refer back to it at any point.
Send your privacy or data request to the support email address listed in the Contact section of this site. Include your account username and a clear description of the data concern so the team can locate the correct record.
The Help Centre in your signed-in account area covers common data and privacy questions with step-by-step account routes. If the answer is not there, the Help Centre links directly to the live chat and email options.
Our approach to data handling is built around limiting what we collect, keeping it accurate, and making it accessible to you through your account. We do not store payment credentials directly — Nagad and Upay transaction references are held as references only, not as full wallet credentials, and the payment provider handles the sensitive transfer layer on their side.
We use session cookies to keep you logged in across pages and to remember your device preferences. You can manage or clear these through your browser settings. Disabling functional cookies may prevent parts of the account area from loading correctly on your mobile device.
Access to your stored account data requires authentication through the login flow. We apply standard access controls on the account management side to prevent unauthorised viewing or editing of your personal record. Follow the account security prompts shown after login for best results.
We retain account data for as long as your account remains active and for the period required under applicable law in your eligible region. Once an account is closed and the retention period expires, personal data is removed from active records in line with our internal retention schedule.
When we make material changes to this policy, we publish the updated version on this page and note the revision at the top. Check this page periodically or contact support if you want to know whether a change affects how your account data is handled.
These questions cover the areas we hear most often from account holders. If your question is not answered here, use the live chat or email route listed in the support section above.
We collect the name, contact details and payment reference you provide during registration. We also record session data — device type and pages visited — to keep the account functioning correctly. We do not collect more than the account process requires, and nothing is sold to third-party marketers.
Open the account settings page after logging in. Your stored personal details and payment references are displayed there. If you need a broader record of what we hold, send a request through the support chat or email route and we will compile the details for your account.
Yes. Use the edit fields in account settings for most contact details. For locked fields — such as a payment reference tied to your Nagad or Upay wallet — raise the correction through support chat with your account username and the specific detail that needs updating.
It covers the transaction references we store on the runex888 side of your account. The Nagad and Upay platforms hold their own records under their own privacy terms. For data held by the wallet provider, check their policy directly.
We use functional cookies to maintain your logged-in session and remember device preferences. You can manage these through your browser settings. Turning off functional cookies may affect how account pages load on your mobile device, so review which cookies you disable.
We keep account data for the period required by applicable law in your eligible region. Once that period ends, personal data is removed from active records. If you want to know the specific retention period that applies to your account, contact support with your account details.